Activity Based Classroom Sessions

ENGLISH LANGUAGE

&

BUSINESS

COMMUNICATION

TRAINING

An Overview

In a constantly evolving and an interconnected world, businesses have multiple offerings and diversified customer portfolio. Every product or service has customers who are either global in nature or they come from a multicultural and multilingual background.

Communication, whether be it non-verbal, spoken or written, plays a vital role in creating an impact on the customer and in building the image of the product or services that are being sold. Advanced level speaking, listening and writing skills in the English language are needed to engage the customer at various levels and manage their diversities.

A demanding & competitive business environment requires each employee in an organisation to be well prepared to face the customer anytime, anywhere and in any given scenario. In this given scenario, seamless and confident communication becomes a must-have skill for all the members in a team engaged in making a product or service reach the customer.

At EnglishAhead, we have understood the needs of fluent English and seamless communication at various stages of customer engagement. This has been aided by our years of experience in training working professionals and interacting with businesses.

This English & Business Communication program has been made for professionals who are in customer-facing job roles, and perfectly designed to meet their workplace needs and career goals

Key Features

Blended learning approach: Activity-based face-to-face sessions with examples from customer-centric business functions combined with E-learning course in Advanced English
Mock scenarios from sales, marketing, customer support and customer relations
Supplemented by English e-learning course, books, mobile apps and online assessment
Based on international course content for Business English from Cambridge
Learning program delivered by teams of language trainers and business management professionals
Based on assessments & feedback
Customised study plans for learners as per their present level and desired level

Program Learning Levels & Target Audience

Advanced Level: For team leaders, first-time managers, frontline sales professionals, senior managers and business leaders
Intermediate Level: Executives from support functions viz. Sales support, accounting, finance, administration, supply chain, human resources

Learning Options

Face-to-face classes for a batch of 12+ participants at company’s premises
One-to-one coaching: online classes for 1-4 participants in a group

THE PROGRAM DETAILS

Learning Outcomes

The program learning outcomes can be put into three segments:
Language skill development: Listening, spoken, reading and writing
Language structure: Grammar & business vocabulary
Business communication: client communication, inter-office and managerial communication

PARTIAL

CLIENT

LIST

HDFC Sales Pvt Ltd.
Mankind Pharma
Carrefour India Sourcing
Miditech Pvt Ltd.
Magneti Marelli India Pvt. Ltd
Dream Folks

Mid to senior levels professionals from organisations like Alcatel, Reliance Communications, Aditya Birla, Moser Baer who took courses in their individual capacity

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Program Modules:

Presentation Skills
Meeting & Conference
Managerial Communication
Customer service & support
Sales & marketing communication
Online advertising & marketing
Emials & Business Reports

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Teaching Method & Learning Tools:

Activity-based classroom session of 3 hrs each held once (Sat-Sun) in a week
International English e-learning course to learn practice English language: reading, listening, grammar & vocabulary. Optional mobile app for basic level English learners
Printed Business English & grammar books, customised worksheets and assessments
Assessment: Pre-program and post program assessments

Program Duration and Class Schedule:

Two months / 8 weeks: 48 hrs of learning including 32 hrs of classroom sessions with 16 hrs of self-study and assignments
One Class per week of 3 hrs each. Face-to-face sessions at Corporate Premises
Additional 2-3 Hrs of learning in assignment self-study & practice

Program Fee Range : Rs.4500-6500 per participant

Batch Size: 15-30