Customer Facing Job Roles 

Activity Based Classroom Sessions





An Overview


In a constantly evolving and an interconnected world, businesses have multiple offerings and diversified customer portfolio. Every product or service has customers who are either global in nature or they come from a multicultural and multilingual background.

Communication, whether be it non-verbal, spoken or written, plays a vital role in creating an impact on the customer and in building the image of the product or services that are being sold. Advanced level speaking, listening and writing skills in the English language are needed to engage the customer at various levels and manage their diversities.

A demanding & competitive business environment requires each employee in an organisation to be well prepared to face the customer anytime, anywhere and in any given scenario. In this given scenario, seamless and confident communication becomes a must-have skill for all the members in a team engaged in making a product or service reach the customer.

At EnglishAhead, we have understood the needs of fluent English and seamless communication at various stages of customer engagement. This has been aided by our years of experience in training working professionals and interacting with businesses.

This English & Business Communication program has been made for professionals who are in customer-facing job roles, and perfectly designed to meet their workplace needs and career goals

​Key Features

  • Blended learning approach: Activity-based face-to-face sessions with examples from customer-centric business functions combined with E-learning course in Advanced English  

  • Mock scenarios from sales, marketing, customer support and customer relations

  • Supplemented by English e-learning course, books, mobile apps and online assessment

  • Based on international course content for Business English from Cambridge

  • Learning program delivered by teams of language trainers and business management professionals

  • Based on assessments & feedback

  • Customised study plans for learners as per their present level and desired level  

Program Learning Levels & Target Audience

  • Advanced Level: For team leaders, first-time managers, frontline sales professionals, senior managers and business leaders  

  • Intermediate Level: Executives from support functions viz. Sales support, accounting, finance, administration, supply chain, human resources

Learning Options

  • Attend our open-house public training program with classes on Sat-Sun at Saket or Nehru Place

  • Face-to-face classes for a batch of 12+ participants at company’s premises in Delhi NCR

  • One-to-one coaching: online classes for 1-4 participants in a group


Learning Outcomes

  • The program learning outcomes can be put into three segments:

  • Language skill development: Listening, spoken, reading and writing

  • Language structure: Grammar & business vocabulary

  • Business communication: client communication, inter-office and managerial communication




  • HDFC Sales Pvt Ltd.

  • Mankind Pharma

  • Carrefour India Sourcing 

  • Miditech Pvt Ltd.

  • Magneti Marelli India Pvt. Ltd

  • Dream Folks


Mid to senior levels professionals from organisations like ​Alcatel, Reliance Communications, Aditya Birla, Moser Baer who took courses in their  individual capacity

Ask For A Proposal

Program Modules: 

  • Customer  relations

  • Customer service & support 

  • Sales communication

  • Online advertising & marketing  

  • Social media

  • Team management 

  • Meeting & Conference

  • Managerial Communication 

Teaching Method & Learning Tools:

  • Activity-based classroom session of 2-3 hrs each 

  • International English e-learning course to learn practice English language: reading, listening, grammar & vocabulary. Optional mobile app for basic level English learners

  • Printed Business English & grammar books, customised worksheets and assessments

  • Assessment: Pre-program and post program assessments

Program Duration and Class Schedule: 

  • Two months / 8 weeks: 40 hrs of learning including 32 hrs of classroom sessions with 8 hrs of self-study and assignments  

  • Two classes per week for 2 hrs each. Face-to-face sessions at Saket / Nehru Place on Saturday & Sunday.

  • Sat-Sun batches at Saket / Nehru Place 

  • Batch Class timings: 10 am, 2 pm and 5 pm


Program Fee : Advanced Level: Rs.6,500 inclusive of taxes and Cambridge Business English book cost

Intermediate Level: Rs.4,500 inclusive of taxes and Cambridge Business English book cost